Service Watch & crisis · Defense line · 2h activation

A health crisis isn't an exception. It's one quarter a year.

If you operate in health or nutrition, you'll face a controversy this year. A contested ingredient, a reclassified claim, an unfavorable study, an NGO attack, a negative health influencer. The question isn't whether — it's when. And the quality of your response is prepared before the crisis, not during.

Nicolas Rousseau visiting an ingredient production site in hygiene gear
Know the field before the crisis — visiting a production site.
What we do
  • Active weekly watch on 5 to 10 sensitive territories
  • Pre-written defense line on 3 to 7 risk topics
  • 2h crisis activation — sourced, legally validated responses
  • Crisis media training — CEO and R&D spokesperson preparation
  • Post-crisis debrief — analysis, defense line update
3–7

risk topics covered by your pre-written defence line.

2 h

to activate the defence line when the story breaks.

5 d

to update it after every scientific or regulatory shift.

Five deliverables — ready before the crisis

What you activate when the alert lands.

  1. D1

    Sensitive-topics map

    Five to ten territories, quarterly update. For each: probability, impact, historical attack sources, responsible spokesperson.

  2. D2

    Defense line

    One page per topic, sourced, validated by legal direction and R&D. Three response levels: tweet, LinkedIn post, press release.

  3. D3

    Weekly watch

    Synthetic bulletin every Friday, immediate alerts on triggers (mention in trade press, NGO campaign, unfavorable study published).

  4. D4

    Crisis-activation kit

    2h flowchart, target press contacts, journalist email templates, spokesperson scripts. Updated after each post-crisis debrief.

  5. D5

    Crisis media training

    One annual CEO session + one R&D session. Hostile-interview simulation, trap Q/A sheets, journalistic-pressure handling.

Process — anticipate, watch, activate

Three phases. The third one always comes.

  1. 01

    Mapping & defense line

    Month 1

    Identification of the 5 to 7 risk topics, drafting of arguments, cross-validation legal / R&D / leadership.

  2. 02

    Active watch

    Month 2+

    Weekly bulletin, immediate alerts, quarterly updates of the map and the defense line.

  3. 03

    Crisis activation

    When it comes

    Mobilization within 2h, press-response support, post-crisis debrief within 5 days, defense line update.

Frequently asked

Before you write, the useful answers.

01

Your sensitive territories: UPF, bad science, sectoral attacks, contested claims. Active weekly monitoring, early alerts and qualification of every signal.

02

The pre-written defence line activates within two hours, sourced and legally validated. Our indicator: at least one activation, real or simulated, per cycle.

03

Yes: it feeds the editorial calendar and reveals blind spots. Detecting a topic before mainstream newsrooms is the advantage — that is the system built for Bonduelle.